SHIPPING
Orders will be shipped tracked within 5 working days.
We currently ship within the UK and select international locations. If you're unsure whether we ship to your country, feel free to reach out.
If you're ordering from outside the UK, the price covers the cost of the item and shipping but does not include any import duties, taxes, or customs fees. Your order will be sent Delivered Duty Unpaid (DDU), meaning any additional charges are your responsibility. Check with your local customs office for more info on potential fees.
RETURNS
We want you to be happy with your order. If you need to return or exchange an item, please reach out within 14 days of receiving your order. Items must be returned unused, in their original condition and packaging.
To initiate a return, contact us at [arrivalatone@gmail.com] with your order number and reason for return. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Orders will be shipped tracked within 5 working days.
We currently ship within the UK and select international locations. If you're unsure whether we ship to your country, feel free to reach out.
If you're ordering from outside the UK, the price covers the cost of the item and shipping but does not include any import duties, taxes, or customs fees. Your order will be sent Delivered Duty Unpaid (DDU), meaning any additional charges are your responsibility. Check with your local customs office for more info on potential fees.
RETURNS
We want you to be happy with your order. If you need to return or exchange an item, please reach out within 14 days of receiving your order. Items must be returned unused, in their original condition and packaging.
To initiate a return, contact us at [arrivalatone@gmail.com] with your order number and reason for return. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.